Support

Choose a product, pick the size and options, and upload your file. You see a preview and the price before you order. Then you pay, and we start printing.

Yes. Everything you order goes into your cart, and you pay for it all at once.

Before you pay: yes, with “Change” in your cart. Once you’ve paid, your order is placed and can’t be changed anymore: we start printing it right away.

Everything is printed specially for you, from your own file. That’s why an order can’t be cancelled once it’s paid. See our terms.

Yes. Tell it what you want printed and give it your file. It places the order, and all you do is pay. See AI assistants.

PDF, JPG and PNG. A book has two files: a PDF of the pages and one of the cover.

Yes, as soon as you upload it, we check whether it fits the product. If something isn’t right, you see it before you order. We don’t check spelling, colours or the content itself: we print your file as it is.

When your file has another size or shape than the product, we fill the product with it, so a part may be cut off. The product page shows a preview, and warns you when more than 2% is cut off. To avoid it, make your file in the exact size, including the bleed.

A few millimetres of your design around the edges, that are cut off after printing. It makes sure there’s no white edge when the cut is a hair off. The product page tells you the exact size, bleed included.

Close, but not exactly. A screen gives light, paper doesn’t, so colours on paper often look a little darker and less bright. Small differences are normal for print.

To every country of the European Union, with tracking. The further away, the more shipping costs and the longer it takes: see our shipping page.

Standard shipping is free from €50. Below that, the checkout shows it as soon as you’ve entered your address, before you pay.

Every product page shows when it would arrive. Books, magazines and calendars take a few days longer to make than posters. More on our shipping page.

As soon as your package is on its way, your order page shows the link to track it.

That’s annoying. Usually your package is there after all, or it’s coming soon. These are the most common reasons:

• Scanned as delivered, but still on its way. Couriers sometimes scan a package as delivered before it reaches you. It then usually arrives later that day, or the day after.
• With the neighbours. If you’re not home, the courier often leaves it with a neighbour. Ask around, and check for a note or message from the carrier.
• In a safe place or at a pickup point. Check the tracking for where it was left: sometimes behind the door, in the shed or at a pickup point nearby.
• Still on its way. Carriers can take up to 5 working days.

Still not there 5 working days after it was sent? Let us know, and we’ll look into it and sort it out.

A print mistake, damage, or something missing? Report it here. It takes a minute, and we’ll solve it.

Take photos of the product and the box before you throw anything away, and report it here within 14 days, and we’ll solve it.

Everything is printed specially for you, so it can’t be returned. But if we made a mistake, or it arrived damaged, we’ll make it right.

With the payment methods shown at the checkout. Payments are handled by our payment provider: we never see your card or bank details.

Yes. Shipping is added at the checkout, where you see the total before you pay.

Something wrong with your order? Report it here. That’s the fastest way: we get everything we need to solve it right away.

Didn’t that help, or is it about something else? Email us at [email protected], and we’ll get back to you as soon as possible, usually within 24–48 hours (business days only).